# Charlie

> Order management for Shopify brands. Route every order across your warehouses and stores, inside Shopify and Shopify point of sale.

Charlie decides which location fulfils each Shopify order: routing rules, capacity caps, safety stock, ship from store, and order in store, stock lookup and local pickup on Shopify point of sale, with analytics across the network. It runs inside Shopify and Shopify point of sale as an app from the Shopify App Store. It does not print labels, book carriers or handle purchasing. Pricing is a monthly subscription on online GMV with no per-order fee.

The full text of every page is in https://usecharlie.ai/llms-full.txt. Generated with the site on 2026-09-14, so it is as current as the pages.

## Pages
- [Home](https://usecharlie.ai/): what Charlie does, every feature with its status, the price ladder, the questions buyers ask.
- [About](https://usecharlie.ai/about): Where Charlie came from, what we think is true about the problem, and who already runs it.
- [Contact](https://usecharlie.ai/contact): Talk to the Charlie team: book a call, email a question, or read the docs.
- [Pricing](https://usecharlie.ai/pricing): Charlie is priced on monthly online GMV, never per order. Four plans, every one with the whole product, and a free trial.
- [Customers](https://usecharlie.ai/customers): The brands running order routing and ship from store on Charlie, each with its own story.

## Features, as sections of the home page
- [Routing](https://usecharlie.ai/#order-routing): Where each order goes
- [Capacity](https://usecharlie.ai/#capacity): Daily caps per location
- [Splitting](https://usecharlie.ai/#order-splitting): One order many places
- [Automations](https://usecharlie.ai/#automations): Run it from Flow
- [Ship from store](https://usecharlie.ai/#ship-from-store): Every store a warehouse
- [Order in store](https://usecharlie.ai/#order-in-store): Endless aisle, on the point of sale
- [Local pickup](https://usecharlie.ai/#local-pickup): Collect at a store
- [Analytics](https://usecharlie.ai/#analytics): How the network performs
- [Safety stock](https://usecharlie.ai/#safety-stock): Stock held for stores
- [Revenue attribution](https://usecharlie.ai/#revenue-attribution): Credit for what stores ship
- [Stock lookup](https://usecharlie.ai/#stock-lookup): Sellable stock, every location
- [Sales targets](https://usecharlie.ai/#sales-targets): Targets the floor sees
- [Agents](https://usecharlie.ai/#agents): Agents that act
- [MCP](https://usecharlie.ai/#mcp): Charlie in your tools
- [Sidekick](https://usecharlie.ai/#sidekick): Ask inside Shopify admin

## Customers
- [Éléganza picks the right store across Quebec, automatically](https://usecharlie.ai/customers/eleganza): A Quebec beauty retailer with seven stores across a province replaced a person choosing the shipping location order by order with one rule for all of them.
- [Lafaurie turned its stores into fulfilment before the sale period](https://usecharlie.ai/customers/lafaurie): A Paris menswear house whose stores held most of its stock put them behind the website, with a cap that keeps every team inside what it can absorb.
- [Pied de Biche added omnichannel during its Shopify migration](https://usecharlie.ai/customers/pied-de-biche): A French shoe brand moving its site and its tills to Shopify at once got routing, ship from store and the right kind of order splitting inside the new stack.
- [Nordleaf shows the dispensing pharmacy before the order exists](https://usecharlie.ai/customers/nordleaf): A German medical cannabis provider needed the patient to see at checkout which pharmacy will dispense. Charlie made that decision before the order existed.
- [From Future spreads online orders across its whole network](https://usecharlie.ai/customers/from-future): A knitwear label whose flagship took every ship from store order wrote two rules, a cap per location and a choice on stock, and the whole network took orders.
- [Kujten stopped sending every online order to the same few stores](https://usecharlie.ai/customers/kujten): A French cashmere house put routing rules in front of its whole network, so ship from store reached the stores that held the stock instead of the flagships.

## Elsewhere
- [Documentation](https://docs.usecharlie.ai): setup, the rule model, safety stock and the MCP server, plus the privacy policy and the terms. There is no public API reference yet.
- [Shopify App Store listing](https://apps.shopify.com/charlie-1): install, the 15-day free trial, pricing and the merchant reviews.

## Optional
- [Full text of every page](https://usecharlie.ai/llms-full.txt): the same pages as markdown in one fetch.
- [Any page as markdown](https://usecharlie.ai/pricing.md): append .md to a page's URL for that page alone; the home is https://usecharlie.ai/index.md.
- [Brand](https://usecharlie.ai/brand): the mark, the palette and the typeface, for anyone reproducing the logo.