Contact
Talk to the people who build it
Charlie is built by a small team, so the person who answers you is usually the person who wrote the thing you are asking about.
Talk it through
A short call about your store network, your locations and what a rule can and cannot decide. Pick a time that suits you and a person on the team takes it.
Schedule with usAsk a question
Whether Charlie fits your store network, what a rule can and cannot decide, what it costs above the listed plans. A person on the team answers, not a form.
hello@usecharlie.aiRead the docs
Setup, the rule model, safety stock and the MCP server. Public, and no account needed to read it.
docs.usecharlie.ai
Already running Charlie
Same inbox, and it reaches the team that ships the code. Every plan gets email support; Starter and above get a named contact.
Éléganza
“The support team has been very helpful and consistently goes the extra mile to understand our setup and suggest practical solutions.”